Pros
People at center level are great, Area Director was supportive and encouraging. People I worked with cared about doing a great job. Bonuses can be good. Enjoyed the job itself, although it was extremely busy.
Cons
Too many task keep being piled upon the CODs,. Constantly working understaffed, such that even the patients notice - not given proper support to get the expected job done. Front and back office colleagues are worked to death and most are underpaid for their hard jobs. Upper mgmt is not in touch with the centers and what it takes to run it efficiently. High stress job in which the company does nothing to make it better. (It's always going to be high stress because it is a walk-in center, but things could be done so that CODs could concentrate on actually running the center instead of being spread too thin.) Given so many directives as to what we are supposed to do/be that it is ludicrous. The company has a great written philosophy in the Orange Book, but it is lip service. It's really all about the money and numbers, not about the people. Training is so woefully inadequate for front office -- they have to learn on-the-run while others are trying to do their jobs. No work/life balance -- had to work very long hours to get the job done.