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      Concertina

      Engaged employer

      Concertina reviews

      Started with a promise, turned into a toxic mess - Anonymous employee Concertina Employee Review

      2.0
      19 Mar 2026
      Anonymous contractor
      Recommend
      CEO approval
      Business outlook

      Pros

      13th month and HMO.. Although I heard they converted the 13th month to a bonus so if the company doesn't perform well, they can just opt not giving that out anymore.

      Cons

      At first, this company actually seemed promising. The hiring process gave the impression that this was a decent place to work and that your role would matter. That changed fast once higher management shifted. Now it just feels like a toxic BPO pretending not to be one. You’re made to feel like your contributions to the client don’t really matter, especially when management keeps trying to push and sell other services to the same client you’re already supporting. It makes your actual work feel disposable and obsolete, like what you do only matters until they find another way to squeeze more money out of the account. Instead of building real value or respecting the people doing the work, it feels like the focus is just on milking the client for as much as possible. That kind of environment kills morale fast. You stop feeling like a professional and start feeling like a replaceable cog in a company that only cares about revenue. They also talk a lot about work-life balance and flexible hours, but that feels misleading when you’re really just expected to follow the client’s schedule. For a company that markets itself as having experts, employees are treated more like they’re there to adjust to every client demand rather than work with any real autonomy.

      avatar
      Concertina Response
      3mo
      Thank you for sharing your feedback. We appreciate your recognition of the benefits provided, and we also want to offer important context around how Concertina operates. Concertina is built around long-term client partnerships, high-quality service, and opportunities for our team to grow with the business. In a client-driven environment, schedules, scope, and service expansion are sometimes shaped by client needs and evolving business priorities. This is not about reducing the value of individual contributions, but about ensuring sustainability, strengthening client relationships, and creating continued opportunities for both the company and its team members. Our flexible work model is designed to balance team member autonomy with the realities of supporting clients across different markets and time zones. While client alignment can require adaptability, it is also a key part of maintaining trust, responsiveness, and strong professional standards. We understand that not every experience will feel the same, but Concertina remains committed to building a workplace that values professionalism, growth, flexibility, and meaningful client impact while continuously improving how we support our people.

      Explore other reviews about Concertina

      1.0
      26 Mar 2026
      Operations manager
      Recommend
      CEO approval
      Business outlook

      Pros

      100% WFH and higher pay than other WFH CSR

      Cons

      I’ve been with the company for quite a while now, currently working in Operations and Management, and honestly, it’s been frustrating. Over time, my role has expanded way beyond operations. Other than operations, I also do hiring, supporting higher management with admin tasks, and basically wearing multiple hats on a daily basis. The workload keeps growing, but the recognition and compensation don’t match. No 13th month pay nor performance bonus and that’s really disappointing, especially considering the amount of work and responsibility I carry. It doesn’t feel aligned with the effort being put in. What’s even more discouraging is knowing that there are people earning more, even when I know I’m doing more or taking on bigger responsibilities. It makes me question how the company really values its employees. Given the workload and contributions, I genuinely feel like I should have been promoted by now but that hasn’t happened. In fact it was supposed to happen but for some odd reason, it didn’t push through. On top of that, support from management is lacking, which makes things even harder. Overall, it just feels like no matter how much I give, it’s never enough. I’m never valued as an employee with a very critical role in the company.

      1
      avatar
      Concertina Response
      3mo
      Thank you for sharing your feedback. We appreciate the recognition of Concertina’s fully remote setup and competitive pay, which reflect our commitment to offering flexibility and meaningful opportunities in a work-from-home environment. As the company grows, some roles naturally expand to meet evolving business and client needs, especially in operations and management where cross-functional support is often essential. While this can be demanding, it also reflects the trust placed in team members to contribute beyond a narrow scope and play an important role in the company’s growth. Decisions around compensation, promotions, and rewards are made with consideration for business sustainability, performance, and organizational priorities—not only workload volume alone. We understand that growth can sometimes feel challenging, and feedback like this is valuable. Concertina remains committed to improving clarity, support, and development opportunities while continuing to build a flexible, high-accountability, and growth-oriented workplace.
      1.0
      15 Apr 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      They will say that they care but they don't.

      Cons

      Compensation keeps on getting reduced. HR team sees the leadership as Gods. The founders and CFO doesn't have good business leadership, they don't know the direction of the company and the employees suffer for that. If the profit is not good, it is because of bad leadership. My job is to do my job well and I am aware that I do as I usually get compliments from our client. If an employee is doing a great job yet the company still struggles, leadership is the problem. They lie to their clients, and employees. This is a horrible company. They pay the employees very small and the founders are enjoying premium accommodations, yachts, and etc. HR is very toxic. Fun fact, HR is also manipulating leadership by making them think they praise them, but little do they know the HR manager just passes majority of their work to other departments. HR team praises the leadership so that they can act like the boss, they can just play games, chat, get paid and etc.

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