Toxic Work Environment - Customer Service Representative Concierge Contact Center Employee Review

Management guilt trips employees into working extensive hours when they are lacking coverage (which is usually). Less than 10 seconds are provided to recover in between inbound calls. Only allowed to be away from phone for two, 10 minute breaks and a 30 minute lunch. Bathroom breaks are heavily monitored and if you take to much time in the restroom you are required to provide a doctors note or they will threaten termination. Extremely strict. Management plays favorites with employees who micromanage their coworkers. Extremely toxic work environment.