Good luck giving a customer what they NEED. - BGCO Specialist Conduent Employee Review

1.0
28 Jun 2017
Recommend
CEO approval
Business outlook

Pros

Pay is ok. You can live on it, but after 6 months they WILL drop you off contract. I feel I actually learned a lot about people, business and overall myself as well. I always look to leave something better than I found it, and this was unfixable. I am trying to find pros...but the way the customer is set up to get screwed and fail...it's hard.

Cons

Where do I start. Anyone that has worked here and has ACTUALLY TRIED to move up in the company knows it's not gonna happen immediately. Even the supervisors have their hands tied when it comes to getting somewhere. It is impossible to TRULY give "excellent customer service" and in my time there I had many people say that I did great, but the COMPANY (client) will not allow us to actually help due to all the changing rules and regulations. Training will NOT help you, nor will most of the so called floor support...(which I was accepted for, but after a month was never used in that capacity..) even though my scores were above average and my attendance was PERFECT for 6 months.

Explore other reviews about Conduent

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Good management with team leads

Cons

Hard to please everyone there

1.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home , convenient

Cons

The way they fire you for no reason; and than block you from emailing them, messaging them or anything without warning! I worked there for 2 years and I had asked to switch supervisors , because the new one I had was very rude and put down everyone. Well the week after I asked to be moved; shelve wrote me up 3 times in one week, which is cause for termination. One of the writeups was because she said I should have offered a customer an email at the end of the call! They are scandalous and I would not recommend to anyone to work for them. If the client: who’s name starts with an A and ends in with E… should not tolerate they way they are representing them!

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