Pros
Good place to start for young people Good place to start for those who want to change "careers", no customer service experience Good place to start for those with no recent work experience Can choose benefits immediately upon hire
Cons
No paid holidays for 6 months Training sucks They expect new people to do the same amount of work as those that have been in the position for years Rarely make the $13/hr if your in correspondence unless you have been there for a long time and know most of the templates Correspondence will get switched to the phones while in the middle of a response and may have to compose it all over again Very little room for growth for the contract I was in Leads behaved as children and expected you to know certain things which they failed to advise you of Often times the Q&A people went by different guidelines than those performing the duties