Tier 1 Tech Support - Tier I Tech Support Conduent Employee Review

1.0
24 Aug 2018
Recommend
CEO approval
Business outlook

Pros

Work from home. Easy to get hired.

Cons

Where do I start? This is my second time working for them. First time it wasn’t so bad but things have gotten bad. Training was great but nesting was all over the place. Many questions went unanswered bc they simply didn’t know. A lot of us in my training class couldn’t log into their systems untilthe end of our last day of nesting therefore we didn’t know how to properly use the systems. We also ended nesting without finding out who our supervisors were for production. So during our first day in production we literally had to speak with multiple people each to find out what team we were on so that we could have access to the chat rooms we’re supposed to get help from. To this day a few of us still don’t know who our supervisors are bc no one has reached out even after a million emails. They also gave us permanent shifts before training started but now they are completely different with varying off days that change every week. It’s like they literally tell you one thing but do another. My supervisor seems a bit standoffish, like I can’t really talk to them without them thinking I’m dumb.

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5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Good management with team leads

Cons

Hard to please everyone there

1.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home , convenient

Cons

The way they fire you for no reason; and than block you from emailing them, messaging them or anything without warning! I worked there for 2 years and I had asked to switch supervisors , because the new one I had was very rude and put down everyone. Well the week after I asked to be moved; shelve wrote me up 3 times in one week, which is cause for termination. One of the writeups was because she said I should have offered a customer an email at the end of the call! They are scandalous and I would not recommend to anyone to work for them. If the client: who’s name starts with an A and ends in with E… should not tolerate they way they are representing them!

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