2.0
16 Apr 2019
Former employee, less than 1 year
El Paso, TX
Recommend
CEO approval
Business outlook
Pros
Better hourly salary rate then other Call Centers in the El Paso area.
Cons
Current bonus structure was altered making it more difficult to achieve due to the recent acquisition by Sky View. Added additional sales duties to the Retention agents driven by increased disconnects due to inflated price structure of Cox Communications. Needs systems update. INAV was down frequently. Even though the training was 10 weeks long it still did not prepare you for the floor Supervisors were frequently not available for assistance. Too many codes for different TV packages. These codes could have all been put in the back end making the entire process much easier. Long training curve due to the number and variation of coded needed to learn.