Review Carefully - Customer Service Representative (CSR) Conduent Employee Review

3.0
7 Feb 2024
Recommend
CEO approval
Business outlook

Pros

If you're lucky then you might get a good supervisor who treats you like an adult, helps you, and doesn't play favoritism! ;)

Cons

Mandatory Overtime. Training was not very good. There was on instance where the trainer forgot to mute themselves and got caught talking about one of the employes they were training. They also treated us like children. After the whole debacle we were assigned a new trainer. Some of the managers made the job more difficult. They micromanage! There was really only one manager that treated people like adults and addressed issues in a very kind manner. You get very little PTO.

Explore other reviews about Conduent

1.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Paid on time, provided equipment, decent benefits from day one, nice co-workers

Cons

Sweatshop mentality of the supervisors, threats of demotion/termination for medical leave, random layoffs when calls didn't justify hours, with those same hours shifted to supervisors to keep them active. Unable to print paystubs, had to request everything through a supervisor, and provide copious amounts of private information to have the request honored. Corrosive environment - I left as soon as I got another offer, gave 24 hours notice (and I've never, ever done that before). Unless you're on the verge of homelessness or starvation, avoid at all costs.

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