Unrealistic Expectations - Customer Experience Associate I Conduent Employee Review

I faced numerous frustrations. Every few months, I was transferred to different teams, which I suspect was due to my performance metrics. While supervisors acknowledged my strengths, they also pointed out areas for improvement. I felt that the metrics were unrealistic and constantly worried about receiving corrective actions and losing my job. I acknowledge my mistakes and take full responsibility for my actions. Despite this, I was fortunate to work for Conduent for four years. Conduent often emphasizes the potential for growth, but there was no clear path for advancement. As a visually impaired person, I was limited to certain roles. Once, I was approved to become a mentor, but a few weeks later, I was disqualified for a corrective action that I had openly discussed during the application process. When inquiring about opportunities for growth, I was often told that I wasn’t ready or needed to improve specific skills. The most frustrating aspect of the lack of growth opportunities was that my blind and visually impaired colleagues and I were often told that the tools required for certain roles were not accessible with screen reader software. This reinforces the notion that individuals like us are not expected to succeed in such environments. Working at companies like Conduent has its limitations. If you’re blind or visually impaired and choose to work for this company, ensure you’re proficient in your assistive technology. Another drawback of this company is its attendance policy. I believe it was unrealistic and there was no such thing as sick time. It seemed as if the company expected you to come to work sick. I was terminated from the company due to attendance issues related to approved medical accommodations under the ADAAA. After leaving, I discovered that other blind or visually impaired colleagues from my team were also let go for various reasons deemed legitimate by the company.