Pros
- Innovative, though the progress can be slow mainly due to any downtime being disastrous for customers, there's a constant eye on developing the solution. Customer and employee suggestions are all logged, and discussed in time. - Open-minded, yes there's a company ethos of 'I love cold-calling' and our way or the highway, though this is rightly grounded in careers of seeing bad and inefficient sales activity. There is an understanding that multi-channel has its place when done properly, having read other reviews this has come up. - Flexible, no issues with late PTO, when planned properly and non-disruptive. Also, no end to opportunities to go above and beyond such as making prospecting calls when not expected to, or upskilling in new or weaker areas in working time.
Cons
- Balancing plates. Often one has to manage difficult customers with little power to fix the situation. Though this comes naturally in B2B customer success, lack of technical maintenance or known issues communication can lead you into an awkward conversation with the customer, who expects the world.