Pros
• Meaningful work supporting individuals and families with intellectual and developmental disabilities (IDD).
• Opportunity to advocate for vulnerable populations and help create safety plans and service contracts.
• Ability to build strong relationships with clients and families.
• Gained valuable experience navigating social service systems and compliance requirements.
• Learned a lot about documentation, service coordination, and case management processes.
• The work allowed me to grow in empathy, advocacy, and problem-solving skills.
• Some coworkers were compassionate and deeply committed to the people they served.
Cons
• Workplace culture at times felt cliquish, which created divisions among staff.
• There appeared to be favoritism within certain teams, which affected morale and perceptions of fairness.
• Concerns raised by employees were not always acknowledged or addressed in a transparent or timely manner.
• Communication from leadership and HR sometimes lacked clarity or follow-through.
• Some employees felt unsupported when bringing forward workplace concerns.
• Investigations related to workplace issues did not always appear to be handled thoroughly or transparently.
• These challenges contributed to an environment where some staff felt hesitant to raise concerns.