No guidance from management at store level, district/regional or owners. None of upper level management or owners have experience in sales and definitely not the product they sell (sprint phones) so they can't give proper guidance to any employee or manager to execute the simplest objectives. Pay changes every month. The owners have a new bright idea of how they want to pay commission every few weeks and make immediate policy changes which ultimately cancel out commission payout because it doesn't fit the "new" policy.