Full of lies and bigotry. Says that people in low-income countries are "over-compensated", racist, sexist, belligerent. - Technical Support Analyst Contentsquare Employee Review

1.0
27 Mar 2024
Recommend
CEO approval
Business outlook

Pros

There are no pros to working at this absolute toxic circus of a company. I was part of a company that got acquired and that place was heaven. The merger has murdered that company and it is now rotting on the ground.

Cons

Post-acquisition but pre-merger, we were promised by our company's CEO that nothing would change. It's on video. And then they did. Drastically. Along with our salaries when they canceled perks that had been considered part of our salary and did not provide any salary increase to make up for that. For many, that was an immediate 7-10% loss of income. On a company-wide call last month, a slide said CS was changing pay scales because staff in LCOL (low-cost of living) countries were "overcompensated". Really? Do they do different work than their colleagues in London or Paris? Should they be paid less simply because they live in Nigeria, Portugal, or Croatia? And then they try to sell this as a BENEFIT. They actually tried to spin this as "equalizing" pay across a large organization. I've spoken to some of the founders of my former company and they said that they were at a place where they either had to start buying up competitors or sell. None of them were interested in running a larger company. They were made many promises by the CS team that they would treat us well, that CS loved our culture and perks, that they wanted to bring that to CS as a whole. It was a LIE. The founders feel awful about what has happened. Layoffs were kept hidden at first. Then, there was another round that was announced and colleagues disappeared mid-chat on Slack minutes later. I've heard from many who were laid off that they needed to hire a lawyer because CS was violating labor laws in their country with the way the layoffs were handled, as well as the the amounts being offered as compensation. CS is a European company. You'd think they'd have competent legal staff who know the laws. Everyone I know from all 3 organizations (Heap, HotJar, and CS) are desperately looking for other jobs, any job. People are leaving every day. Many have said privately they're leaving for mental health reasons because they can't take it anymore, the environment is too toxic. When people leave without something lined up in this job market, you should really take a look yourself.

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Contentsquare Response
2y
Thank you for taking the time to share your feedback. We appreciate that you are disappointed with some of the decisions that needed to be made over the past few months. Integration is a very complex activity that requires sometimes difficult decisions and compromise. However we stand by these decisions and the reasons they were made. It is best practice to remunerate employees based on their location, a practice that was already in place at Contentsquare and Heap. It was therefore necessary to align how we pay across the group. Where you have concerns about racism or sexism, we encourage you to report them accordingly so that they can be properly investigated. We are saddened by the tone of this review and especially some of the disrespectful language used. We are committed to providing all our team with feedback and an open door for them to do the same. I offer you the chance to speak with me directly at your convenience. Regards, Nicolas Fritz CPO/COO

Explore other reviews about Contentsquare

5.0
23 Feb 2026
Recommend
CEO approval
Business outlook

Pros

flexible hyrbid setting and good mentorship

Cons

below avg pay and management shifts alot

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Contentsquare Response
2mo
Hi there. Thank you for sharing your experience. We’re glad to hear you enjoyed the hybrid flexibility in New York and received great mentorship during your time here. Over the past few years the company has gone through significant change a we've integrated multiple teams. We know that leadership transitions and evolving structures are felt by employees, and stability and clarity remain important focus areas as we continue to mature. Thank you again for having been part of the journey, and we wish you the best moving forward.
2.0
31 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- the people (i work with on a daily basis). i've heard some not-so-great things and reviews about people in other departments, but i'm lucky to work with great people in my department and know many kind and hard working people here. - unlimited pto - hybrid - nice offices

Cons

there's good reason behind the overall rating of this company and % approval of the ceo are dropping. the company is not what it used to be. during the first ~6 months i thought it was so exciting and a super unique unicorn company, however, right after that you start to notice all of the things wrong with it. the overall culture also took a huge hit within the last year or so. after the last round of lay-offs, SO MANY people then left on their own because of burnout from the unorganized chaos + more money since it's fairly rare to get a significant enough raise here. i envy the people who got out before the ship sank - senior leadership who probably have no idea what we actually do beneath them aka lack of visibility and no clear path for growth - leadership changes and lay-offs left and right - LACK OF DIVERSITY.

4
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Contentsquare Response
1mo
Thank you for taking the time to share your perspective and for the more than three years you’ve spent with us, especially during a time of significant change. We’ve had to make some difficult decisions over the past few years, including including organizational changes as we've merged companies, cultures, and products together into one platform. These were not taken lightly, and we recognize the impact they’ve had on teams, morale, and our employees day-to-day experience. We also hear your point around compensation. We’d encourage you to speak with your manager to better understand how salary reviews and compensation decisions are approached, salary bands, and how this connects to your role and progression. You also raise important points around leadership visibility, growth, and inclusion. We know these matter, and they’re areas we’re actively working on... particularly around making growth paths clearer and strengthening connection between leadership and teams. As a current employee, we’d encourage you to share this feedback directly with your manager (in addition to the compensation piece), connect with your People Business Partner, or take part in our annual engagement survey launching in May/ quarterly pulse surveys so it can help shape ongoing action plans. Your voice really matters in how we move forward.
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