Technical Support/Customer Service - Anonymous employee Convergys Employee Review

Users say... "The people are great and most really care about handling customer calls promptly and completely." "The benefits are good and you only have to work 20 hrs. to qualify for them." "training was good and some of the team leaders were good." "i was able to work from home while i was pregnant also was abke to return after 2 weeks free directv" "Good work environment for freshers and" 

Users say... "Expect to work lots of overtime to make up for poor management planning (or lack of)" "Low pay and a lot of change due to needing to meet the client's needs." "Low salaries that vary depending on the language and not the amount of work you do." "Good managers are treated unfairly." "Upper management was horrible and ill mannered"