ICSMERRILL/Global Options to Coventbridge, what's the difference? - Surveillance Investigator CoventBridge Group Employee Review

1.0
20 Dec 2016
Recommend
CEO approval
Business outlook

Pros

Positives about the company? They give you a gas card? Good for a single individual with no life unless you are part-time. Let's be honest, there's not much. Pay is okay. There is also a HUGE con to this however, see below. FYI- This company used to be called ICS-Merrill.

Cons

Where to start? For Investigators: -Overtime is mandatory- be prepared to work most weekends and holidays. Yet be prepared to not get a response from some managers on a holiday who scheduled you. -Work gets slow in states that have snow. Like at times 8 hours or LESS. Yet in the summer you'll be expected to work 40+ hours because you're 'full time'. -NOT much room for advancement. -You RUIN your vehicle. I put over 50k+ in miles in ONE year. Vehicle allotment is also prorated. You'll almost never see the MAX. - LONG hours at times 3+ hours of driving to a jobsite. One '8 hour' day can turn into 14+ hours -The focus is on the client. Basically, they don't care if you hand in garbage your dog typed up as long as it's in on-time. -WAY overworked. Say goodbye to your summer! -Case Managers need to be informed that you need a day off. Really? I have to tell you how to do YOUR job? -Pay is decent however, its prorated as well. No, I'm NOT kidding your hourly can and will be decreased depending on certain factors. They call it 'billing efficiency' -Part-time people get choices of which cases they want. -Since the merger health care for a family was over $1,000. Over 500 for you and a spouse I believe -Compensation for report writing and updates is garbage. -If you've never done this before the training is a joke. -Youre forced to used your vacation before a certain month. However, they decline a lot of vacation during holidays and the last month (or two) of the fiscal year. - You don't get paid for any drive time under an hour. And if it's more than an hour you get paid min. wage. Do the math. Work 8 hours drive 4 you're better off getting a local job for $14-18 bucks an hour VS what they pay and damage your vehicle. Glad I got out, Good luck.

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CoventBridge Group Response
9y
CoventBridge would like to connect on additional feedback regarding your above review. Please reach out to us at EmployeeInquires@coventbridge.com. Thank you.

Explore other reviews about CoventBridge Group

5.0
12 Jul 2025
Recommend
CEO approval
Business outlook

Pros

People are generally super helpful. External customer service, and internal customer.

Cons

Work can be either overwhelmingly busy or completely scarce.

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CoventBridge Group Response
10mo
In the investigator industry, the volume and type of work can vary due to factors outside of our control, such as client needs, case locations, and seasonal demand. While we cannot eliminate these fluctuations, we are committed to doing everything we can to keep our investigators working consistently. This includes securing new clients, maintaining strong relationships with existing clients, and delivering high-quality results that generate additional opportunities. Our goal is to minimize downtime and create as much stability as possible in an inherently variable industry. We genuinely value constructive feedback, as it helps us grow and improve. We love hearing that the culture we have created has been helpful and supportive.
3.0
7 Jul 2026
Recommend
CEO approval
Business outlook

Pros

The flexibility to work from home and have some say over your work hours is something that has kept me at the company. This is the benefit that I use to justify the cons.

Cons

The pay structure is way below averages for this line of work. Merit increases are considered annually, but have fallen far behind inflation thus far. PTO is less than what I've experienced in other similar positions. Ongoing training is sparse and seems to create time-intensive problems that would be more efficiently handled with regular training updates. The company makes no contributions to health insurance premiums, which for people like me, means that half my paycheck is gone before I see it just to cover premiums for myself and my son.

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