A once good company being destroyed by new leaders. - Store Manager Crate and Barrel Employee Review

3.0
16 May 2022
Recommend
CEO approval
Business outlook

Pros

The ability to work in store with a great team of people. Great discount and other benefits. Great product you’re proud to sell.

Cons

New company leadership is lost in their direction. Constant course correcting, micromanaging and lack of communication. They are ruining what used to be a fun and inspiring place to work. Work like balance used to be a focus but has now taken a backseat. Refusal to listen to feedback from tenured employees. Corporate used to “work for the stores”, now it’s their way of the highway.

Explore other reviews about Crate and Barrel

1.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The only saving grace is the people I've worked with . Other than that I'd leave a negative star if I could.

Cons

The CEO Janet Hayes has taken away additional employee discounts . At a certain time of the year we used to get an additional 15% off on top of our regular discounts. GONE! If an in store customer would like to have an item that ships directly from the vendor we offer free shipping . If an employee would like to do the same not only do we have to pay for shipping but our discounts can no longer be applied . How low can you go? What a great way to motivate the employees and show us all that we are just numbers and you could care less about us . This company doesn't care about it's workers and I wouldn't tell someone I don't like to work there. Every location is experiencing high turnover as management is typically incompetent and focuses on all the wrong things. Training is laughable and most designers are thrown to the wolves with high expectations after a few videos . You can not make as much as advertised so don't waste your time. Most don't stick around more than 3-6 months . You have to have open availability and they don't care if you go to church or need family time . There will be no work life balance . Constant updates are always required . What are you selling ? What are your future sales ? How many cards have you opened or how many emails can you capture? How many in home visits have you made ? Speaking of which did you know they send women to in home visits by themselves without vetting clients in the store first ? Another huge potential lawsuit on the horizon.

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