Practice what you preach in your values - Anonymous employee Crate and Barrel Employee Review

2.0
31 May 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Pros are a handful of great people and a decent discount.

Cons

The pay is better than a lot of other retail stores but employees are still underpaid for the work they do. Management cares more about sales goals and numbers than their people. They preach being an inclusive and diverse company but that wasn’t reflected in the store staff. Some decent managers but most have a poor attitude and condescending way of talking to employees, especially when people are confused about something. They definitely have favorites and underestimate the people they don’t think meet their expectations. I can’t speak for the whole company but I can say the culture at this store is trash. There is no camaraderie whatsoever. Leadership is so quick to criticize but I rarely heard a “thank you” or any positive feedback about my work. I felt like I gave ideas that were constantly met with pushback because leadership is so set in an outdated way of doing things.

Explore other reviews about Crate and Barrel

1.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The only saving grace is the people I've worked with . Other than that I'd leave a negative star if I could.

Cons

The CEO Janet Hayes has taken away additional employee discounts . At a certain time of the year we used to get an additional 15% off on top of our regular discounts. GONE! If an in store customer would like to have an item that ships directly from the vendor we offer free shipping . If an employee would like to do the same not only do we have to pay for shipping but our discounts can no longer be applied . How low can you go? What a great way to motivate the employees and show us all that we are just numbers and you could care less about us . This company doesn't care about it's workers and I wouldn't tell someone I don't like to work there. Every location is experiencing high turnover as management is typically incompetent and focuses on all the wrong things. Training is laughable and most designers are thrown to the wolves with high expectations after a few videos . You can not make as much as advertised so don't waste your time. Most don't stick around more than 3-6 months . You have to have open availability and they don't care if you go to church or need family time . There will be no work life balance . Constant updates are always required . What are you selling ? What are your future sales ? How many cards have you opened or how many emails can you capture? How many in home visits have you made ? Speaking of which did you know they send women to in home visits by themselves without vetting clients in the store first ? Another huge potential lawsuit on the horizon.

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