They could have been great... - Therapist Creative Solutions for Hope Employee Review

Thank you so much for taking the time to share your experience with us! We're glad to hear you feel supported by our management team and are finding opportunities for growth. We truly value your dedication and contributions. We understand that reroutes can be challenging, especially when cancellations happen on short notice. While it can be difficult to reroute you to a new client under those circumstances, please know that we do everything possible to help mitigate the impact. We also encourage you to stay communicative with your managers and the scheduling team—especially if a client shows a pattern of cancellations—so we can provide the best possible support. Thanks again for being a valued member of the CSH team!

Thank you for taking the time to share your perspective. We do want to address a number of statements in this review, as they don’t accurately reflect how our organization operates or what most of our team experiences. Caseloads are not ridiculously large as described. They are intentionally built to support our Case Managers in maintaining full-time schedules. We take factors such as cancellations and client availability into account to ensure staff have consistent hours to pull from. Caseloads are also reviewed regularly and adjusted as needed to support our team while maintaining a high standard of care for our clients. In the same way, the comment about training is not consistent with our process. Behavior Technicians go through structured onboarding and receive ongoing support and supervision to help them succeed in their roles. The claim that there was only one BCBA providing supervision is also not accurate. We have multiple qualified BCBAs who are actively involved in supervision, case oversight, and supporting staff on a regular basis. We also take pride in maintaining a professional and supportive workplace. The characterization of HR as unprofessional or creating fear does not reflect our approach. Our goal is always to communicate clearly, support employees, and create a stable work environment. Regarding hiring and turnover, we maintain hiring standards and work hard to build and retain a strong team. While turnover can happen in this field, the way it’s described here is not representative of our overall organization. Finally, our expansion into the Bay Area was driven by the need for services, not for the reasons suggested in this review. We expanded thoughtfully and have continued investing in the people and structure needed to support both our staff and the families we serve. We understand that not every individual experience is the same, but it’s important to clarify that several of the points raised here are not an accurate portrayal of our company. We remain focused on continuous improvement and providing a positive environment for both employees and clients.