Customer Service with heavy Emphasis on Technical Support - Customer Service Technical Support Representative Cricut Employee Review

I loved my team. I had incredible benefits, and the projects we worked on were always so fun.

They moved from a flexible hybrid schedule to encouraging people basically to come back to office. That's why I ultimately left because I wanted a job where I didn't have to put my kid in childcare.

Coworkers at the same level are generally good people and easy to work with. Benefits are acceptable.

- Toxic and political work environment - Leadership is disconnected and often incompetent - Strong “power trip” culture, especially at director and executive levels, with little respect for ICs - Culture feels fake; leadership promotes values they don’t actually follow - Communication doesn’t feel safe. People are careful about what they say to avoid backlash - Instances of inappropriate workplace behavior, including the use of racially insensitive language, which is not always adequately addressed - Feels like image matters more than employees or integrity - Be skeptical of overly positive reviews; they may not reflect the reality many employees experience