Great People, Broken Leadership - Senior Experiment Engineer Cro Metrics Employee Review

I joined the company in January 2025. I feel like I belong here, and one of the most important things to me, I've been learning since day one. The company provides all the resources needed to succeed and thrive. I love my team because the people at Cro Metrics have brought a new meaning to this word. We are truly a TEAM here, and we all work for success together. The level of transparency is unbelievable. I've never worked for a company where the decision-making process is so transparent throughout the vertical. The PI process was great to set the expectations.

No cons that I can think of atm.

Talented, collaborative colleagues who consistently step up to support each other and clients.

1. Lack of Strategic Direction - Executive team does have (or fails to provide and execute) a clear company strategy, which creates constant uncertainty for teams and clients. - Growth efforts are unsupported; essential functions to client deliverables are undervalued or under-resourced or on the off chance they are properly resourced lack direction, accountability and management from leadership - Sales commitments outpace actual internal capabilities, putting delivery teams in difficult positions. 2. Leadership Prioritizes Optics Over Impact - Co-CEO emphasizes in-person presence and facetime without defined goals or measurable outcomes, pulling people into onsite sessions that add little strategic value. 3. Culture of High Surveillance and “Always On” Availability - Remote work is remote in name only; employees are expected to be available at all times despite a lack of industry competitive incentives. - Time tracking is used in ways that feel more punitive than supportive, including pressure to bill beyond standard full-time capacity. (example: many instances the founder has pulled up Harvest/time tracking to make the case that someone who billed 39 hours isn't working hard enough) - No succession planning and inconsistent decision-making around staffing and layoffs have led to operational instability. 4. Operational Gaps Impact Clients - Significant gaps exist in analytics, resourcing, and execution, and employee feedback on these issues often goes unaddressed. - Over-promising in sales, combined with unclear priorities internally, creates avoidable client challenges and erodes trust. - Former leaders who contributed to growth were not replaced with equivalent strategic depth, widening existing gaps. 5. Professionalism Concerns at the Top - Founder's communication style is distracting in company-wide channels, often including personal commentary that does not align with a professional environment. (example: taking a picture and posting it of a woman on a recent plane trip of his to make fun of her hair cut in the company wide slack channel) - Executive attention is focused on "vibe coding" dashboards that don’t address root operational issues. 6. Culture and Morale Declining Attrition is rising and multiple layoffs have happened in recent months with the tone of "this is just how it is"