Sales Agent - Anonymous employee Crystal Group Employee Review

1.0
3 Aug 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Free tea and Coffee. Some great people working there.

Cons

Management are extremely condescending, hypocritical, obnoxious, sly, manipulative. I won't carry on. 1. Selling an idea that is unlikely to line your own pockets doesn't work. 2. Changing the commission structure half way through the month doesn't work. 3. Monthly company updates would be great if they had any relevance in relation to the future of the company. 4. Justifying every action and never taking responsibility is both arrogant and infuriating. 5. I've worked in a number of sales environments over the years. Crystal claw back agents comission, focus on sales volume and not the client, process claims incorrectly, tick certain boxes for compliance purposes but disregard the customer. This list could on and on..... Even the company name is recieving. Most people that you speak to believe that calling from a solicitors. Just shocking.

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Crystal Group Response
8y
Hi and thanks for sharing your feedback. I'm sad to hear about how you felt about your time with us. There are some things we can take away from your feedback so we ensure we engage more deeply with our colleagues to understand their frustrations. Our goal is to help as many consumers as we can to recover their mis-sold finance whilst ensuring really excellent customer experiences. I would like to wish you the best of luck for your future. Thanks. Tony CEO

Explore other reviews about Crystal Group

5.0
3 Sept 2020
Recommend
CEO approval
Business outlook

Pros

Great environment & pay & flexible & treat employees great

Cons

shorter breaks& paid vacation & pay raise for good work & better sir lol

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Crystal Group Response
5y
Thanks for leaving this review. We appreciate you taking the time to share your experience. It's great to read positive feedback and we'll take on board your constructive comments too. Many thanks Tony CEO
4.0
14 Feb 2025
Recommend
CEO approval
Business outlook

Pros

ESOP, promote within, positive financial projections, stable company.

Cons

Hours can be long, some disconnect between upper management and staff, communication between departments can be delayed or non-existent. Some tribalism between departments.

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