20 Jul 2015
Custom Communications Response
10yCustom Communications is a turnkey organization for contractors to work on higher invoice rates than they could elsewhere for performing the same type of work. Our territory is serviced by 250+ successful technicians scattered from Augusta Georgia to Baltimore Maryland pulling inventory out of 13 warehouses. This is TV and internet so there is available work for hundreds of people 7 days per week, 365 days per year.
Yes, it is true our contracted technicians (all of them) run their businesses from their own vehicles and those vehicles are used to drive between their jobs. The primary contract qualifier besides having a clean criminal history is being an insured contractor with an industry standard work van or truck.
We celebrate Custom Communications' technicians as they are the best performing satellite technicians in the nation, year after year! We are very proud and thankful for all of the hard work they do, indeed.
This achievement however, also does these two important things:
1. It enables us to pay out the highest pay scale in the industry
2. Raises the bar & level of expectation
Simply put, it's the second one that makes it so that not everyone is a good fit.
Yes, we expect more than the failing competition does. If you want their contact information we are happy to help and even put in a good word for you... it's a big industry in a small world and we wish you the best.
A Custom Communications contract rewards those that work well independently & self manage by keeping up with important details like inventory and invoicing. We do not want to waste anybody's time more than they want to waste ours. It is this reason we do our very best to screen folks out to prevent issues with these items specifically.
Additionally, we developed a proprietary operating system that allows total transparency between fulfillment providers and our contractors concerning performance metrics, inventory, invoiced labor & every payment ever made... ever. The system is called "Workflow" and v2 is due for release in 2016.
No, there are no major operating issues or fixes needed with the current "Workflow". We are simply keeping up with the ever changing online code requirements to keep things moving faster and better... specifically, contractor payments :)
Right now it takes about 2.5 weeks to pay out an invoice into a rolling weekly direct deposit... Yes, an improvement from the "old school" industry standard net 30 bi-weekly paper check but maybe with a new "Workflow" we can still do better? We like a good challenge.
The system is essentially what our founding CEO wished he could have had when he was a contracting technician often surprised on payday and arriving to chained doors at the warehouse when the fly by night company's of the 90's disappeared conveniently whenever there was an issue with pay. We, however aren't going anywhere.
He built in 1998, with a lot of help... Custom Communications, Inc.
Brick, mortar, real time transactions all with total transparency... and of course higher pay. We buy or build wherever we go planting the deepest of roots. .
So now, with the participation of the user... (some of the expectations mentioned above) Inventory can be managed in real time & invoices post to future deposits in plain sight. This ability has set us apart in the industry and has revolutionized operations at the contractor level!
No doubt there is a stigma in the cable related industry in that it's reputation is so often shaped by those that fail. For that, we continue to make strides improving our ability to differentiate between those seeking a contract... from those capable of managing one.
...and to be fair, happy technicians are far too busy enjoying themselves to post online reviews!