Custom Ink

Outgrew startup feel years ago and lacks structure to support a now large company - Graphic Designer Custom Ink Employee Review

2.0

20 Jun 2018

Graphic designer

Recommend

CEO approval

Business outlook

Pros

The office perks and vibrant employee base make you feel like you're working at a "hip" company, even in the suburbs.

Cons

Middle and upper management are opaque, traditional, safe players, unwilling to take risks or entertain new ideas. Not much built into the culture for positive recognition. Performance reviews (tied to salary increases) are not taken seriously and always months (3-6) late.

1.0

26 May 2026

Store representative

Recommend

CEO approval

Business outlook

Pros

Good benefits and diversity initiative at the time.

Cons

The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

Custom Ink Response

Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.

Outgrew startup feel years ago and lacks structure to support a now large company - Graphic Designer Custom Ink Employee Review

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