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      Custom Ink

      Engaged employer

      Custom Ink reviews

      They lie, A LOT. - Customer Sales Representative Custom Ink Employee Review

      1.0
      12 Apr 2023
      Customer sales representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Paid time off, remote job

      Cons

      The last 6 months of 2022 the CEO sent emails saying the company was financially fit and they were prepared for recession and no one needs to fear being laid off. Beginning of Dec, CEO sent email with the same rhetoric. First day of 2023 that employees were back at work, they announced two production facility closures and 20% of staff had been laid off. They lie, they put profits over decent management, adequate training, customer service, loyalty.

      avatar
      Custom Ink Response
      3y
      Thank you for taking the time to share your experience—we’re grateful for your feedback. The closures of the Reno and Charlottesville production facilities in January were difficult decisions, prompted by increasing production costs and tight labor markets caused by the pandemic, but we tried to support impacted Inkers with generous severance packages and an extended benefits period. We always strive to learn from and listen to our Inkers, and we will share your feedback with the team. If you want to share further information, please reach out to us directly at inkerfeedback@customink.com

      Explore other reviews about Custom Ink

      5.0
      24 May 2026
      Assistant project manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly staff and flexible hours made for pleasant work environment

      Cons

      The commute was too great

      1.0
      26 May 2026
      Store representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits and diversity initiative at the time.

      Cons

      The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

      2
      avatar
      Custom Ink Response
      1w
      Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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