Good company - Service Desk Analyst DAS Health Employee Review

The position is Fully remote

The benefits aren’t as great as previous employment

The one thing I will always be grateful for is the experience I gained in healthcare IT. I learned a tremendous amount about healthcare technology, customer relationship management (what not to do), project coordination, and juggling multiple angry clients. Those skills ultimately helped me move into a much better career. My coworkers were also incredible. Many of us are still friends today because we formed what we jokingly call a "trauma bond." The people doing the work genuinely cared about their customers and each other.

This was, without question, the most stressful and demanding job I've ever had. Expect to spend most of your day chained to your desk handling customer complaints, escalations, and putting out fires. The environment was almost entirely reactive, leaving little opportunity to get ahead or focus on meaningful work. At the time I was there the company went through constant reorganizations and restructuring. They're heavily focused on acquisitions. There was frequent turnover, and many talented employees either left voluntarily because of the work environment or were let go. I've never seen a company let go of so many wonderful people for varying reasons. It often felt like stability was impossible. Compensation was well below what the workload and expectations justified. Responsibilities and unrealistic expectations continued to increase, but pay most certainly did not. In my experience, employees were regularly put in difficult positions with customers. Clients had sneaky contractual obligations that they were bound to leaving frontline employees to absorb the frustration and defend decisions they had no control over. The company loves to hide behind the fine print. It often felt like customer service and employee support took a back seat to financial goals. Leadership was another major challenge. The culture rewarded aggressive management styles, and collaborative, supportive leaders didn't seem to last. Morale was consistently low, and it felt like employees were viewed as replaceable rather than valued. If you're looking for work-life balance, career stability, or a supportive culture, this is probably not the place.