You Will Regret It - Billing Agent DC Water Employee Review

Mission driven with experienced executive leadership

Challenging political environment due to election cycle

great pay work from home

I worked in the customer service department for 364 days. Exactly one day before I was to be permanent, I was fired without warning and without warrant. I have been in customer service over 20 years and this is the easiest job I have ever done, but management ,particularly the two lady supervisors, made it extremely difficult and and complicated for no reason . They talk down to you , and make it seem like you have no idea how to do your job, when actually they don't. They turn minor issues into mountains. This could be a great job if they purge management. It's time for fresh faces and ideas. This department has a very high turnover rate and is a black hole. They consistently fire and hire, that is the pattern. The only way to survive is if they like you. Without notice or warning they will fire you, and no one will support you. The manager of this department is a good guy, but seems to be controlled by the two supervisors that he actually out ranks. There is a union, but they appear to not be able to fight their way out of a paper bag. If you get hired here, be very cautious, be robotic. Be prepared to get continuous repeat calls from the same customers because the system is antiquated . Upper management will not take the suggestions made by the employees. They are all overpaid and out of touch.