Pros
Decent pay Free DISH clothing and nick-nacks
Cons
Terrible hours and shifts. Profit sharing is close to non existent now, even though you are still hitting the same $300+ million profit every quarter. Mandatory overtime forced all the time, even during periods of low call volume. Senior management is too afraid of call queues and will overstaff and waste peoples time and company money with 10-20 minute wait time often. Alvin CSC Management does everything in their power to fudge the numbers, cheat and make themselves look better. They never take ownership of their mistakes or problems. They are always reactionary to issues and never attempt to have a plan before issues become major. The only time they attempt a fix is after a few phone calls have come down the pipe telling them to fix something. They also hide a lot and push the management of aspects of "their business" onto other departments. Alvin CSC Director has zero presence in the site, sits in her office reading management books and runs worthless buzzword pep talk meetings which pull Supervisor's away from their teams for 30 minutes multiple times a day.
