A great place to start out if you don't have a lot of family obligations - Customer Service Representative DISH Employee Review

4.0
27 Apr 2011
Recommend
CEO approval
Business outlook

Pros

- Lots of shifts available to choose from, including many non traditional shifts like four 10s and three 12s that give you a lot of flexibility. - Upper management actually listens to employee input and makes changes accordingly. Not only that, but changes are made quickly. - Dish is working hard to focus on customer service and putting their money where their mouth is. It's a business that backs their goals with immediate, tangible rewards and recognition. - An achievable bonus structure keeps you engaged and challenged on a day to day basis. - A big company with lots of opportunity to move around and/or move up; a great place to build experience. - Great, affordable dental plans, 401k contribution matching (up to $2500/yr), and tuition reimbursement (up to $2000/yr).

Cons

- Irregular shift changes on short notice: shifts get cancelled during slow times with no opportunity to make up the hours, then during busy times, there is mandatory overtime. - You can ask three different people the same question regarding business policies and get three different answers. Communication is muddled, which is worrisome when your bonus depends on the accuracy of the answers you get. - Once your out of training, career development is on your own time. If you don't speak up, you may end up staying in the same job for a long time. - The medical benefits are expensive and don't provide very much coverage.

Explore other reviews about DISH

5.0
5 Mar 2024
Recommend
CEO approval
Business outlook

Pros

Great people, great culture. Great music. Cafeteria in call center.

Cons

Withholding calls based on weekly performance. Favoritism. Undesirable shifts.

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DISH Response
2y
Thanks for your feedback. We're glad you appreciate our company's positive aspects. We understand the challenges you've faced and believe in fair and transparent operations. DISH is always working to improve the employee experience. Contact HR through Ask Barista in OKTA or anonymously report via DARA if you have more concerns or suggestions. Thanks for your commitment to DISH.
1.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home is the only pro I can think of

Cons

They don’t provide any equipment aside from the computer itself. They mislead you during the interview and job description. You are paid according to price of product sold and close rate however it’s all inbound calls and you can not call back. The inbound calls are lousy, people who don’t even have a $1 on a card in order to do the eligibility check, or no card at all.. poor credit which leads to higher out of pocket costs. I think only a handful of times I couldn’t overcome the spousal objection or the just shopping objection. Those I will take responsibility for but if I’m getting calls from people who don’t have a card or don’t have a $ or don’t have the money to put down OR already have an account or is a mis-transfer or were passed along because the technicians have to make referrals even though the customer isn’t actually interested in the product yet the tech makes them still call.. that’s crap and it’s not real sales.

1
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DISH Response
1w
We appreciate you taking the time to share your perspective with us. Hearing about your day-to-day reality in sales—from lead quality to equipment needs—is incredibly valuable as we continuously work to refine our internal processes and onboarding experience. While we are glad you enjoyed the flexibility of working from home, it is disheartening to learn that you felt misled by our initial job description and interview process. We want to ensure our teams feel properly supported and equipped to succeed in their roles. Our People Operations team would welcome the opportunity to dive deeper into your feedback regarding our commission structures and lead generation systems. Please feel free to reach out to us directly at peopleoperations@dish.com so we can better understand your specific situation. Thank you again for your candor in this situation.
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