Sales Sales Sales - Manager, Customer Success Datadog Employee Review

1.0
25 Feb 2022
Recommend
CEO approval
Business outlook

Pros

-Good benefits -Seemed transparent -I do believe executive team cared about employees -The product truly is best in class

Cons

If you are a true CSM, stay away. This place is a sales shop. All metrics are sales based. Customer Success falls under the sales org. You will be told your job is to manage customers, but when end of month comes, all that matters is your pipeline. There is also zero team support for the team that owns the smaller growth accounts. You are not supposed to be technical, but when any technical questions come up, there is zero technical support for your clients because they are not valuable enough. On top of that, you have 300-500 accounts, so working less than 65 hours per week is impossible. If you like sales, this job will be great for you. If you want true Customer Success, do not apply. Also the micromanagement is real. Updates are asked for multiple times per day. Expectations are completely unrealistic. There is absolutely no work/life balance.

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Datadog Response
4y
Thank you for sharing your candid feedback, and we're sorry that your experience at Datadog was anything but positive. We continue to grow rapidly around the world, and operate in a high growth environment because of the speed at which we're scaling globally. We're actively working on building our Customer Success org as our global customer base grows, and hear your feedback on addressing any leadership behaviors that need improvement. We appreciate you taking the time to leave this review, and will do all we can to continue improving as a company and department every day.

Explore other reviews about Datadog

5.0
9 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

People first culture, endless opportunities to grow, learn new things beyond your role’s scope and get promoted

Cons

Compensation on a lower end

4.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

Datadog has a strong product, smart coworkers, and a fast paced environment that teaches you a lot quickly. I learned a tremendous amount about observability, technical discovery, outbound prospecting, and how modern engineering organizations operate. The company has also gives reps exposure to large accounts and technical conversations early in their careers.

Cons

The ramp for newer AEs can feel steep, especially in a hgihly competitive outbound environment. Success often depends on timing, territory, pipeline momentum, and consistent coaching. There can also be a significant pressure tied to activity metrics and pipeline generations, which may be difficult for reps still developing confidence and process consistency.

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