Busy Call Center - Customer Service Representative (CSR) Davis Vision Employee Review

Great benefits, flexible, overtime available

No cons, everything is well

- Remote work from home, on a specialized team 5+ years. - Started as CSR I on the phones 6-9 months, then saw temp opportunity in other team I am currently on now. Interviewed for temp position, got the offer. - Turned temp position into permanent position. - 80% member email, order entry fulfillment work, - 20% phone work (now). - Great boss, decent team. - Left alone to do necessary work.

- Micro management to an EXTREME, at times stressful and time consuming, and triggering, But, i work from home. Some of that is to be expected, - I DID NOT START IN THIS POSITION, HAD TO WORK MY WAY UP. YOU WILL START ON PHONES AS A CSR 1. THIS IS ONLY MY EXPERIENCE. - Training from what i see these days is a joke, Not at all comprehensive or sufficient enough, - Remote work = remote answers, a lot of which can come from different sources, You must be willing to self-educate constantly. Fortunately, they have a TON of resources. - New benefits system is hard to navigate, and even tougher to locate info,