Pros
Excellent technological support and training but all used to monitor and browbeat the employees
Cons
If you are trusting enough to join this colony of clones, you will soon discover how the company demands that all of their employees do the administrative work for free, even the sales staff, by making them fill out time-consuming daily, weekly and bi-weekly reports, attend constant meetings and and endless conference calls and do every bit of the paperwork to process a student while still demanding a high sales quota. Yet they have more administrative staff than any company I have ever seen. This company takes micromanagement to the next level to the extent that I renamed it nanomanagement. You can't even take lunch break (a practice they loathe and try to browbeat admissions representatives into foregoing entirely) without them interrupting your lunch by calling on your cell phone or coming in your office area to demand something. They brow beat their employees into doing what the company wants and are so paranoid about compliance one is fearful to say or do anything without fear of reprimand or more monitoring. I got a one-hour report and reprimand for closing the sale because I didn't do every little detail of their scripted presentation. Between their incessant conference calls and meetings and computer reporting, there isn't enough time to do the job! I met not ONE happy employee while I was there. Long faces and frustration prevail because they make the simplest task so complicated and aggravating that even they are confused with their own methodology. I even got complaints from students about how aggravating and frustrating it is to work with these people. Unless you enjoy being told you don't have the right to think or express yourself and you are prepared to fight the system for the pay raise they promise, I wouldn't waste your time signing on with these people. They are inundated completely and blinded entirely by their own senseless system. They drone on for hours and hours about how proud they are of their customer service when in fact they annoy the students, i. e. the paying customer, as much as the employees! I had several complaints from students about how aggravated and annoyed they were with the admissions process. The only thing you wonder as you drag yourself through this educational Jonestown is when they will be passing out the Kool-Aid so you can find your what seems like your only way out!!!
