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Dealer Car Search

Is this your company?

Another Amazing Company Absorbed into Corporate America - Customer Support Representative Dealer Car Search Employee Review

4.0
31 Jan 2023
Recommend
CEO approval
Business outlook

Pros

Dealer Car Search is an amazing company. We stick together, and we kick a**. It's not perfect, but I have really enjoyed the team of people that I get to work with while dealing with independent car dealers around the country. As a customer service rep, the job is pretty relaxed, because the worst thing I can tell a customer is either "it doesn't do that" or "I'll have to ask a developer." Everything else is just helping dealers navigate systems like Google, Facebook, and web browsers. Thankfully, no one has called in lately while trying to use Internet Explorer. Direct management is [chef's kiss] excellent, and coworkers are extremely helpful.

Cons

Dealer Car Search started to become more corporate a few years ago. Nothing drastic happened, but I think they are slowly killing the golden goose. DCS's claim to fame is our down-to-earth and technically proficient customer service based out of Louisville, KY. That is slowly shifting, and I sadly expect DCS to become "just another" website provider in the next 5-10 years.

Explore other reviews about Dealer Car Search

5.0
4 Sept 2022
Recommend
CEO approval
Business outlook

Pros

Leadership is amazing you have all the tools to succeed

Cons

This is a closers environment. Weak stay home.

5.0
22 Jan 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It is exciting to work for a growing company. It is a demanding job, but the rewards and opportunities are worth it. Great management and owners. The owners do things to show their appreciation pretty regularly like: give out recognition awards, they provide lunches for the entire company several times a year, there is a monthly birthday cake to recognize employee's birthdays, they have super nice holiday parties, they give holiday bonuses to everyone, there are commission earning opportunities provided to non-sales people. I'm sure there is more, but that is just off the top of my head. Owners contribute to everyone's 401K after 1 yr of working here - it's not a match, just a straight contribution! They provide generous PTO from day one. Nice new building. You can tell the owners took employee's happiness into consideration when they designed this place. The break room is one of the nicest I've seen with both indoor and outdoor seating. Cubicles are more like mini-offices. Lots of natural light - I don't think there is a person in the building that can't see outside from their desk. They even put in a walking track that employees can use before/after work or during any breaks. Good coffee and real cream - not the powdered stuff. Great hours - No nights or weekends required. Team atmosphere. A place where it is evident that the CEO, CFO, and all the Managers really care about both the company and everyone who works here.

Cons

Everyone is measured by the same metrics so if you are someone who just wants to draw a paycheck then this company is not for you.

4
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