Pros
Easy transition to WFH Education reimbursement
Cons
***High*** turn over rate. Some people just need to get out of there for their own mental health...or be fired because you can't keep up with impossible metrics. Literally unachievable goals, even lower management says metrics are impossible to meet, but executives don't seem to care. Why would they care? Lack of effort on technology development. No advancement unless you're buddy with the team lead or your parents and/or spouse are executives; undeniable favoritism. Experience and skills replaced by those that don't question anything (why even bother questioning a process when no matter what you say, it's wrong?) Management lacks compassion on work overload but this is most likely due to higher management looking at nothing but numbers alongside unattainable goals. Taking a sick day, God forbid more than 1 in a row is fround upon. Leads to questioning of character integrity, disapproval and negative perception by management. Customer, customer, customer... NEVER employees :( Major Con: With current demutualization in the works, there is literally no concern for current employees as the focus is reducing all costs as much as possible at the expense of overworked front line employees. Mutual policy holders are the ONLY ones that will benefit from this even though non policy holding employees are severely pressured because of this. Again, money over it all. Don't let too many recent positive reviews fool you, this is all being monitored prior to IPO in order drive up stock price.
