Great Company to work for - Customer Care Representative Definity Employee Review

5.0
10 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Company has a great culture for supporting new employees from all walks of careers and life. Stable income with great benefits that can be customized according to your need and that start day 1. Generally, recession proof company, I don't think we've ever had layoffs. Unlimited sick days as need with 3 weeks' vacation and 5 personal days to start. Salary is a bit low for an entry level role but there are options to boost it in the form of company stock matching, pension contribution matching and annual performance bonuses. Also potential for overtime if you want.

Cons

CCA role hours when starting out are not going to be great for you if you don't like working evenings to 8pm. Commute can be tough especially since parking or travel is not covered by company unless you are in a travel dependent role.

avatar
Definity Response
11mo
Thank you for taking the time to share your experience. We’re glad to hear that you’ve found our culture welcoming and supportive, especially as you’ve transitioned into your role. Creating an inclusive environment where employees from all backgrounds can thrive is a core part of who we are. We’re also pleased that you’ve found value in our benefits and compensation structure, as well as the stability of our business. These are areas we continue to invest in to support our people and their well-being. We appreciate your feedback regarding work hours and commuting. While some roles require evening availability to meet customer needs, we understand that work-life balance is important and continue to explore ways to support flexibility where possible. Thanks again for your thoughtful input and for being part of the Definity team.

Explore other reviews about Definity

5.0
25 Apr 2021
Recommend
CEO approval
Business outlook

Pros

Good company, proficiency, good salary

Cons

None cons, none, none none

avatar
Definity Response
4y
Thank you for taking the time to leave us a review and for choosing to be a part of the Definity team!
5.0
20 Feb 2019
Recommend
CEO approval
Business outlook

Pros

Here's something fun: Petline hasn't launched yet but they've already made me a better pet-parent. Now certainly, "become a better pet-parent" wasn't one of my goals when I accepted the role, but I've been surprised a few times by my personal growth since I joined the team. On career goals I'll say this: to the credit of the management team at Petline, they've recognized talents and areas I where I thrive before I did. I've been given opportunities that I didn't expect and for which I am deeply grateful. Back to pet-parenting, Petline is a startup and every person at this company is heavily committed to our mission and goals. Just working alongside like-minded folks has made me consider who I am as a pet-parent. I know my pets better than I did before and I know they are happier for it. Petline won't always be a startup, but I'm confident that as we move forward it will be with integrity and the intention to foster an environment where individual strengths are recognized, and weaknesses are supported.

Cons

Petline is a startup and anyone familiar with the concept should know that it takes hard work, a lot of brainpower, and constant flexibility. It can be hard to accept and frustrating when business decisions seem to flow and change like water, but it's rewarding. It might not be for right for everyone, but when it's right, it's right.

1
See reviews by: Helpful|Rating|Date|All