easy summer job, but the weather and the customers make it difficult - Concessions Delaware North Employee Review

3.0
12 Nov 2025
Recommend
CEO approval
Business outlook

Pros

On a busy day you might get good tips, but you do share them. When I worked there, concessions staff overseen by Delaware North get to choose the shifts they work. You only work home games, so you get a week on, then a week or two off. If you get certain stands on concert days, you get a good view of the concert. If you sell alcohol you'll be working alone or with others, but if it's just you or one other person then you get a greater share of tips. A few people tip in cash which is nice. Even If you don't have a car, you'll still get off work in time to catch the bus home. If your stand is slow they'll let you go home early.

Cons

It's an outside job so you have to deal with sweltering heat and sometimes serious cold in the early spring. shifts are typically less than 8 hours, usually 6.5 hours. Shifts are often shortened/cancelled due to weather. No breaks. Customers can be rude and entitled when you enforce the rules. Training is very rushed; you have to learn a lot on your own, and different supervisors will tell you different things. You might have to cover for a stand you've never worked at, and have to learn on the spot with a line of customers in front of you. You might have to work with teens who may or may not pull their weight. You may also have to work with adults who wander off for hours and leave you by yourself during the busiest time of your shift. The 1st floor is much more crowded than the 4th floor, and the customers are ruder as well. If you wanted variety in where you're placed each shift, you probably wont find it. In Ohio, if you're 19 or older you'll almost exclusively be selling alcohol, since 18 year olds and minors legally can't. Supervisors can be hard to find, and you often have to wait for them to finish making their rounds at all the stands. Same goes for managers. I had a card I needed to use to sign in to the POS. It didn't work all season and the manager could never find the time to get me a new one.

avatar
Delaware North Response
6mo
Thank you for taking the time to share your experience. We’re glad you appreciated the flexibility and some of the unique perks of the role. Your feedback about training and communication is very valuable, and we’ll continue working to improve these areas for our team members. If you’d like to share more suggestions, please reach out to us at askhr@delawarenorth.com.

Explore other reviews about Delaware North

5.0
9 May 2026
Recommend
CEO approval
Business outlook

Pros

good environment, nice people, nice food

Cons

poor network, terrible traffic ,low salary

2.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

Good first exposure to client facing roles if no prior exposure. Good for learning to balance technical execution with advisory duties. Good for hands-on experience/learning CRM tools you may not have had prior experience with. Decent benefits. Opportunities to create your own “fun” side projects if you have enough drive to do so.

Cons

Long hours, frequent after-hours/on-call work, including weekends and holidays. Lack of clearly defined process/constantly changing process, making onboarding new hires challenging or educating other departments more difficult. Frequently pivoting business decisions, causing further hiccups in process. Lack of communication. Lack of upward career mobility. Base pay is relatively low. While there are opportunities for raises, chances of promotion are very rare. High stress, high turnover environment that causes scrambling to fill in gaps of lost productivity, causing more pivoting business decisions and revisions of process.

avatar
Delaware North Response
2w
Thank you for taking the time to share your feedback. We value hearing from former team members and recognize there are always opportunities to improve the employee experience. If you would like to share additional details, we encourage you to contact askhr@delawarenorth.com so your concerns can be reviewed further.
See reviews by: Helpful|Rating|Date|All