Pros
Deliveroo is a fantastic company for its consumers; it delivers their favourite dishes to their door within a few minutes, the app is easy to use and the choice of restaurants, takeaways, and off-licenses are huge. From the outside, Deliveroo is a successful business and a place where anybody would want to work. The salary and commission are amazing when working there. As a new starter, you will also buy into the fabulous London HQ; filled with enthusiastic individuals from different departments, food and scope for opportunity. Sadly, these things haven't been introduced into the Manchester Office.
Cons
The infrastructure and culture of the sales dept in Manchester isn't anything like what it set out to be. Understandably, most startups don't have things down to a T in their first few years. But culture and management is something that can most definitely be mastered while building businesses foundations. When starting a position at Deliveroo, you're told about how important "fun", "food" and "freedom" is to the company and to your role. Management is anything but "fun". Nobody in the team dares to question the manager when prompted to do so, in case they appear to be 'patronising' or 'rude' - when really they're almost bullied into being silenced. Employees are given a seating plan. If you treat people like children, they're likely to act like children. If you treat adults with respect, they will respect you. Everybody knows KPIs and Targets have to be hit - nobody works to get fired or to not maximise on their commissions. So why must a manager scream across a room of adults to ask for how many calls they've made?