Currently a sinking ship..... - Customer Service Deseret First Credit Union Employee Review

Thank you for your feedback! We can always improve. It looks like you worked with us for over 5 years, which is phenomenal and I'm sorry that we lost you. I would welcome you to contact me at your convenience to give me more input as to what you experienced. I 100% agree with you that our front-line employees are the best and are so vital to our success. I respect your comments as they are personal feelings that you have. However, I would like to clarify a couple of things with some of them to hopefully give you some perspective. You had mentioned the DFCU is a sinking ship. All companies have to manage their finances well. We have successfully managed life through a pandemic and are having one of the best financial years we have had. In April, we completed our annual engagement survey with an 89% response rate and had 92% of our employees state that they are satisfied with their jobs. We have had a spike in turnover; however, it is similar to what other companies are experiencing with the current labor market. Our turnover is slightly higher than it was last year and 2020 was the lowest turnover year that we have ever had. You are correct that we have lost employees, however, we are not losing them by the dozens. Again, I am sorry that you have left and are not satisfied with your experience at DFCU. We strive to continue to have DFCU be one of the best places to work in Utah and one of the best credit unions to work for in the country, and am very open to any additional feedback that you have.