Entitled Members, No work life balance - Member Service Guide Devoted Health Employee Review

Thank you for sharing your experience -- and we are sorry that your time with Devoted left you feeling this way. We aim to celebrate our Member Service Guides’ work and to ensure that they feel supported by their colleagues. Our Member Service Guides are at the core of the care and experience we deliver for our members. Ultimately, we succeed only if we support our Member Service Guides to solve problems for our members, and we ask teams all over the company -- engineers, managers, clinicians, subject matter experts, etc. -- to respond to requests from our Guides early and late, on weekends, and on holidays. Because of the nature of our work -- providing health care benefits to Medicare beneficiaries -- we must be available to members 7 days a week from 8am to 8pm, including many holidays. To ensure we have Guides available when members call, we must closely coordinate schedules. We know this asks a lot of our Member Service Guide team, and we appreciate and value the commitments they make to take care of our members.