Stressful. - Member Service Guide Devoted Health Employee Review

Hello! Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience thus far has been negative. We hold our Member Service Guides to high standards as a group when it comes to metrics. This not only allows us to offer superior service to our members but also ensures that we remain in compliance with service level rules and regulations established by the federal government. We recognize these regulations do create some limitations within this role but we do have other benefits and a stress reduction program to support our guides on the day to day. While it’s our mission to make sure that our members are cared for and treated like family, we hold that bar for our internal team and work/life culture just as high. We welcome the opportunity to hear more from you about your experience and perspective so that we can improve. If you’d like to continue the conversation, please reach out to Michelle Mulcahy, Director, Member Service Guide @ mmulcahy@devoted.com.