1y
Thank you for taking the time to share your feedback. We are deeply sorry to hear about your negative experience and take your concerns very seriously. We are committed to fostering a positive and inclusive work environment and do not tolerate any form of discrimination, including racism, homophobia, or sexism. Any behavior that contradicts these values is unacceptable, and we encourage employees to report such incidents so that immediate action can be taken. Since your comment was posted, we have invested in training and development for our management team to ensure they provide better support and leadership.
Regarding compensation and work hours, we acknowledge that the job’s demands can be challenging, particularly in the first year, as building a client base requires substantial effort and dedication. Our compensation structure includes a base salary that provides security if sales objectives are not met, with opportunities for significant earning potential through commissions. This base salary also increases as monthly objectives are achieved.
Given that this is a full-time outside sales role, it is expected that employees dedicate themselves fully to their work to succeed, which is made clear from the initial interview with HR. We strive for full transparency during the hiring process. In the second round of interviews, the contract and compensation structure are presented to candidates, along with specific details about the assigned territory provided by the sales manager. This ensures accurate insights into what to expect in the first year. After a six-week training program and a few months in the field, HR checks in with sales reps to confirm that the information was clearly communicated and to gather feedback on improving our recruitment process.
We also recognize the concerns around product quality control and customer service policies. Since your comment, we’ve implemented stricter quality control measures and improved our customer service protocols to enhance the client experience and better support our sales representatives. However, customer complaints related to poor saddle fittings must be addressed directly by the saddle fitter, with support from their manager and the office, to ensure that the client’s needs are met as effectively as possible.
We remain dedicated to creating a supportive and fair work environment for all our employees and to maintaining the highest standards of quality and service for our clients.
