Pros
This company looks great on a resume and has an incredible product. They have a snack bar in the building and I made great relationships with my coworkers. Their ergonomics program is amazing, and that department is incredibly nice and really do care.
Cons
This is related to tech support- they are open 24 hours. Make sure to eat and go to the bathroom before work because you will be glued to the phone and your desk all day long. I was reading other reviews and they are spot on. Be prepared for your family and personal life to suffer. You will work Christmas Day, thanksgiving and any other holiday. The patients are nice, but are not so nice after holding 30-60 minutes to talk to you! Management says that if they get mean (which they do) you can give them a warning. But you will get verbally abused and cussed at. Everyone calls in sick because you are so stressed out and overworked your immune system is non existent. They also call in sick because when you can, people go out drinking together at night to forget about their awful day and what their life has become. There are cliques and favoritism through the roof. Just sit at your desk and mind your business. Starting pay is slightly higher than other companies but you have to work so much. You will know HR staff by first name. Also parking is awful, be prepared to walk. If you need to sleep on your lunch break it takes forever to walk to your car. Security guards are nice though. They expect you to complete calls and documentation of the call in a timely manner but it takes FOREVER to document and you have to ask the patient a ton of questions. My advice to you- take the job, but apply at other places while you work here.