Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Dialpad

      Engaged employer

      Dialpad reviews

      Great People, Great Culture, On the Fast Track to Success - Manager Dialpad Employee Review

      5.0
      22 Oct 2024
      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      the culture is full of super driven, brilliant, & ambitious people who are fun & like to have fun! strong sense of inclusion & belonging - deep curiosity among folks to learn about one another, connect, and bring each other in/build strong community great leadership & managers, investment in managers through leadership/manager trainings super clear from executive team where we're going as a company and how everyone's work drives impact toward success - executive team is accessible and very approachable!!! Employee programs are great! nice balance of local/community engagement & internal teambuilding via happy hours, group outings, etc ATX office is perfectly located

      Cons

      no major cons - opportunities for growth with more effective meetings (this is getting better and has gotten better in the last year) The leadership team has done a ton of work over the last year to drive impact, accountability, and cohesion with company goals (OKR's). Love this change & confident that some of our current initiatives (stronger collaboration & communication across all teams) will be very successful.

      avatar
      Dialpad Response
      1y
      Thank you for the positive feedback! We’re happy to hear how much you appreciate the culture, leadership, and sense of community here at Dialpad. Here's to continuing building on these strengths together!

      Explore other reviews about Dialpad

      5.0
      28 Mar 2026
      Client account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      - Good money - Client Sales leadership is a plus - Work-life balance

      Cons

      - Working with some internal teams - Sometimes we’re behind the curve with certain products/rollouts

      avatar
      Dialpad Response
      1mo
      Thank you for this thoughtful review and for your years at Dialpad! It's great to hear that you value the leadership in Client Sales, the compensation, and the work-life balance. Those are areas we're committed to maintaining. We appreciate the feedback on cross-team collaboration and product rollout timing as well. We're continuously working to improve alignment across teams and ensure our products keep pace with customer and market needs. Your perspective helps us get there. Thanks for being part of the team. We're glad you're here!
      2.0
      2 Apr 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits and the pay is decent

      Cons

      I joined this company with optimism — it had startup energy and I expected the culture to mature over time. Years later, it has only gotten worse. Leadership’s singular focus is AI, and not in a way that feels collaborative or forward-thinking for employees. The message from the top is clear: adopt AI to do your job faster so they don’t need to hire more people, or leave. Employees are literally being asked to take courses that train AI to perform their own roles. That’s not innovation — that’s a replacement strategy with extra steps. The culture modeled by leadership doesn’t reflect a healthy work environment. There’s an expectation that working around the clock and a party-hard lifestyle is the norm. For anyone with a life outside of work — family, health, boundaries — this place is not designed with you in mind. What’s most frustrating is that this doesn’t feel like ignorance. Leadership appears fully aware of the impact their decisions have on employees and simply doesn’t care. The attitude is dismissive at best. Turnover has been significant — by some estimates, nearly half the company has walked out the door. Not because of the market, but because of the people at the top. Some truly talented, dedicated individuals have been lost because of this culture. That should speak volumes to anyone considering a role here.

      10
      avatar
      Dialpad Response
      1mo
      Thank you for sharing such candid feedback. We can tell you joined Dialpad with real enthusiasm, and we take it seriously when that experience doesn't match expectations. Your concerns around work-life balance, leadership culture, and how AI is being integrated into the employee experience are noted. We believe innovation should empower our teams, not replace the people behind it, and feedback like yours helps us ensure that remains true. Supporting the well-being and growth of every Dialer is a priority we're committed to getting right. We're grateful for your honesty. People matter, and are central to who we are at Dialpad.
      See reviews by: Helpful|Rating|Date|All
      Related searches: Dialpad jobs | Dialpad salaries | Dialpad benefits | Dialpad interviews
      Dialpad reviewsDialpad Manager reviewsDialpad review