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Digital Federal Credit Union

Engaged employer

Do not work here. Stay Far away - Call Center Representative Digital Federal Credit Union Employee Review

1.0
30 Jan 2019
Recommend
CEO approval
Business outlook

Pros

Good amount of vacation and sick time and awesome cafeteria.

Cons

Over the top micromanaging. Supervisors that are not fit to lead. The lying and backstabbing. People are treated differently meaning while some break the rules, others are held accountable. This company looks for reasons to fire you constantly and it will stress you out. The company tells you about how easy it is to move up within company but its just about work place politics and who you hang out with. Not about the quality of work. This company will threaten to fire you. I was threatened to be fired over printing the handbook which they didn't provide. I had to fight DCU in unemployment court and won. They lied about our separation and the reasons which caused me to wait a year for my benefits which I did eventually get because I beat them in unemployment court. This company targets those who think outside the box and offer new ideas and speak up when somethings bothering you. This company wants to hire robots that don't try and better the company. Everyone is just a number. Stay away. So many peyot people went through issues like I have. When calling lawyers about my situation they laughed because evey month they are getting calls similar to mine about the horrendous situations this company puts people in.

Explore other reviews about Digital Federal Credit Union

5.0
17 Dec 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Senior leadership offers good communication about the changes. Good benefits. Positive atmosphere. Great outlook long-term.

Cons

I have none to share

1.0
30 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Honestly there are no pros, you are gaslit into thinking there is.

Cons

Where do I begin? Long hours, terrible work-life balance, outdated systems and procedures, complicated processes and procedures and it makes everything a difficult process for their members, high turnarounds, conflicting information from staff, no one seems to be on the same page, delays, super busy all the time, not enough time or staff to get to everyone, Saturdays are chaotic, no accountability, drama and gossip, fake people, and my favorite, one slight inconvenience and immediately get reported and in trouble with HR. Very manipulative and will gaslight you into thinking you are the wrong one for calling out issues, problems and flaws occurring in branch. And by far the number one thing demonstrated by few staff members, not all, disrespect. Disrespect for management from a few employees. All of this is not worth the paycheck, you will go insane. You’re just supposed to shut up and do your job.

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