Steady decline - Technical Support Diligent Employee Review

1.0
17 Jan 2022
Recommend
CEO approval
Business outlook

Pros

There were some really nice and decent people working there, which was the main reason why things didn't go downhill as fast as they should have

Cons

Management was blind to the issues that they created and totally deluded on how long it took to learn the products and provide quality support. The workload was ridiculous and they went about things totally the wrong way by not hiring enough and making workloads worse

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Diligent Response
4y
Thanks for sharing your thoughts with us. We certainly agree that people are one of the top things what make Diligent so special and are glad to hear you enjoyed working with your team. We hear your other feedback, and as we grow and strive to create the greatest impact possible for our clients, we know how important it is that all our people succeed in their roles. That’s why one of our top priorities continues to be investing in training and enablement, including around our expanding solution set, and hiring as fast we can. We hope that you shared your concerns with your manager, your leaders, or with HR while you were here. Thank you for your contributions to Diligent, and we wish you luck with your next opportunity. - Avigail Dadone, Chief People Officer

Explore other reviews about Diligent

5.0
14 Jan 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Supportive leadership with a genuinely great culture

Cons

A fast-moving environment that suits people who thrive on pace

2
2.0
11 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The product is market-leading, and the space is genuinely interesting. There's no shortage of smart, capable people at Diligent. A lot of talented managers exist within the org who could do more if given the room.

Cons

Direction changes constantly — sometimes it feels quarter over quarter. The result is widespread burnout and an inability to execute. Senior leaders rarely push back on the CEO, which means teams absorb every strategic shift without warning or context. HR leadership prioritizes serving the executive team over the broader employee population. The HR team is stretched thin and operates more like a compliance function than a culture or development partner. (Turnover within HR leadership has been notable.) Pay is below market. The equity program is opaque, poorly managed, and functions more as a retention mechanism than a genuine benefit (with no clear path to liquidity). There's a meaningful gap between what the company says it stands for—especially around employee experience—and what it actually delivers internally.

11
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Diligent Response
2mo
Thank you for taking the time to share such thoughtful feedback about your experience. We truly appreciate you recognizing the strengths of our product and the talent across our team, and we’re glad to hear the space feels interesting and compelling. We also recognize that as a company focused on governance, risk and compliance, that it’s critical to hold ourselves to the same high standards internally. Through our monthly pulse surveys, we listen to our team, learn and actively work to strengthen any areas of feedback from alignment to transparency, or accountability across our leadership teams. In fact, one of our OKRs is focused solely on ensuring we have an empowered and accountable team, which we rally around as an organization. We appreciate other sources of feedback like yours, as it is an important part of that effort. Our People team is committed to supporting an elevated employee experience and continuously improving how we listen, respond, and evolve. While we won’t always get everything right on the first try, we are highly focused on continuing to iterate and making meaningful progress to ensure our actions reflect our values. We encourage continued feedback and appreciate you sharing your perspective. If you’d like to provide any additional context, please feel free to reach out at: HRConfidential@diligent.com
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