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      Diligent

      Engaged employer

      Diligent reviews

      Rarely easy, at times confusing and frustrating, but often rewarding - Account Management Diligent Employee Review

      4.0
      17 Aug 2022
      Account management
      Recommend
      CEO approval
      Business outlook

      Pros

      Diligent generally offers a welcoming and laid-back company culture. This is notable considering the space in which the company operates and the caliber of clients that we service. There are many opportunities to advance and enter commercial roles in the mid-market and enterprise spaces, which will position you for a successful career at Diligent or elsewhere. Initiative is often rewarded; there are always more responsibilities that you can take on, and from my experience, your extra efforts don't go unnoticed. Members of executive management don't seem especially personable or passionate. However, they exhibit a methodical understanding of the company's trajectory and emerging issues we might face. I don't think it's by sheer luck that Diligent has been able to avoid layoffs thus far in an adverse economic climate (knock on wood). That being said, it's not lost on me that at the beginning of 2021 we did lay off a substantial percentage of our team...

      Cons

      Disorganization. Over the last few years, we have acquired several companies in the GRC space. Compounding that with a massive restructuring in 2021 and a ton of new hires, Diligent can be a very confusing company to work for. What I mean by that is that processes shift on a weekly, if not daily basis, and changes are often not well communicated to dependent teams. Some of our products are very complex and difficult to service, and in some cases, the people who knew best how to service those products have either been offboarded or quit over the last ~2 years. One of the big reasons of the reorg was to centralize our commercial org so that we had one central Sales and CS team, but then in 2021 we acquired several other companies which brought us back to square one in terms of operational centralization. Therefore, be prepared to be bounced around internally to get things done and answer questions that should be easy. Just try not to pull your hair out, and if you're working in a client facing role, be prepared to deal with some frustrated clients.

      avatar
      Diligent Response
      3y
      Thank you so much for taking the time to share your candid feedback and for your many years of service with Diligent. We’re so pleased that you’re seeing so many opportunities for advancement and growth within the business. Even better, that you’re feeling recognized and rewarded for your efforts. There is no shortage of opportunity to take on new responsibilities and challenges and it’s great that you’re finding ways to do this. We’re also glad to hear that you’re enjoying the company culture. We hear your feedback about navigating the organization. As Diligent grows, it can be a challenge to identify the right channels to push through decisions or find information. We are continuing to invest and build new ways to improve operational excellence, and this will be a strong focus for us over the coming year. We will also be taking a look at the onboarding process to see what we can tighten up and improve. Thank you again for your feedback and if there’s anything else we can do to support you, please don’t hesitate to get in touch. - Avigail Dadone, Chief People Officer

      Explore other reviews about Diligent

      2.0
      11 Mar 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The product is market-leading, and the space is genuinely interesting. There's no shortage of smart, capable people at Diligent. A lot of talented managers exist within the org who could do more if given the room.

      Cons

      Direction changes constantly — sometimes it feels quarter over quarter. The result is widespread burnout and an inability to execute. Senior leaders rarely push back on the CEO, which means teams absorb every strategic shift without warning or context. HR leadership prioritizes serving the executive team over the broader employee population. The HR team is stretched thin and operates more like a compliance function than a culture or development partner. (Turnover within HR leadership has been notable.) Pay is below market. The equity program is opaque, poorly managed, and functions more as a retention mechanism than a genuine benefit (with no clear path to liquidity). There's a meaningful gap between what the company says it stands for—especially around employee experience—and what it actually delivers internally.

      11
      avatar
      Diligent Response
      2mo
      Thank you for taking the time to share such thoughtful feedback about your experience. We truly appreciate you recognizing the strengths of our product and the talent across our team, and we’re glad to hear the space feels interesting and compelling. We also recognize that as a company focused on governance, risk and compliance, that it’s critical to hold ourselves to the same high standards internally. Through our monthly pulse surveys, we listen to our team, learn and actively work to strengthen any areas of feedback from alignment to transparency, or accountability across our leadership teams. In fact, one of our OKRs is focused solely on ensuring we have an empowered and accountable team, which we rally around as an organization. We appreciate other sources of feedback like yours, as it is an important part of that effort. Our People team is committed to supporting an elevated employee experience and continuously improving how we listen, respond, and evolve. While we won’t always get everything right on the first try, we are highly focused on continuing to iterate and making meaningful progress to ensure our actions reflect our values. We encourage continued feedback and appreciate you sharing your perspective. If you’d like to provide any additional context, please feel free to reach out at: HRConfidential@diligent.com
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