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      Diligent

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      Diligent reviews

      INCOMPETENT MANAGERS - Customer Support Specialist Diligent Employee Review

      1.0
      12 Nov 2023
      Customer support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      There are no pros whatsoever.

      Cons

      I must say that I have been in the game for quite a while and I have never seen such INCOMPETENT managers . Starting from the Director and going down the ladder. They are clueless , disrespectful, and have no idea about management . They don't have any knowledge of the software/products that Diligent sells ,products that they supposedly "Support" and they are even worse when it comes to Mentoring and managing teams. All the good workers within the Support department have left , no wonder why , the team is getting weaker and weaker but Managers are being promoted. They are very comfortable in their seats getting their fat checks doing nothing except going to office events and leaving their teams stranded . They lie to you , constantly , no development plans , they do not provide support to their agents. It is very sad to see how Managers get rewarded by being lazy and horrible at their job. It is shocking how Diligent allows having leaders and mentors like that .The most toxic environment I have ever experienced. I would not recommend this Department to anyone.

      avatar
      Diligent Response
      2y
      We are sorry to hear that you had a negative experience with your managers at Diligent. We value the contributions of our Customer Support team and are committed to creating a supportive and inclusive work environment for all of our employees. We take the development of our leaders very seriously and have important review processes like performance evaluations and 360 reviews to help foster transparent and honest feedback on all of our people managers and leaders. We would appreciate getting more context around your comments. If you’d feel comfortable, please share more details of your experience through our confidential HR email, HRconfidential@diligent.com. We are committed to creating a workplace where everyone feels valued, respected, and can contribute meaningfully. Your feedback will help us to continue to improve our company culture and the employee experience. We wish you all the best in your future endeavors. - Avigail Dadone, Chief People Officer

      Explore other reviews about Diligent

      2.0
      11 Mar 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The product is market-leading, and the space is genuinely interesting. There's no shortage of smart, capable people at Diligent. A lot of talented managers exist within the org who could do more if given the room.

      Cons

      Direction changes constantly — sometimes it feels quarter over quarter. The result is widespread burnout and an inability to execute. Senior leaders rarely push back on the CEO, which means teams absorb every strategic shift without warning or context. HR leadership prioritizes serving the executive team over the broader employee population. The HR team is stretched thin and operates more like a compliance function than a culture or development partner. (Turnover within HR leadership has been notable.) Pay is below market. The equity program is opaque, poorly managed, and functions more as a retention mechanism than a genuine benefit (with no clear path to liquidity). There's a meaningful gap between what the company says it stands for—especially around employee experience—and what it actually delivers internally.

      11
      avatar
      Diligent Response
      2mo
      Thank you for taking the time to share such thoughtful feedback about your experience. We truly appreciate you recognizing the strengths of our product and the talent across our team, and we’re glad to hear the space feels interesting and compelling. We also recognize that as a company focused on governance, risk and compliance, that it’s critical to hold ourselves to the same high standards internally. Through our monthly pulse surveys, we listen to our team, learn and actively work to strengthen any areas of feedback from alignment to transparency, or accountability across our leadership teams. In fact, one of our OKRs is focused solely on ensuring we have an empowered and accountable team, which we rally around as an organization. We appreciate other sources of feedback like yours, as it is an important part of that effort. Our People team is committed to supporting an elevated employee experience and continuously improving how we listen, respond, and evolve. While we won’t always get everything right on the first try, we are highly focused on continuing to iterate and making meaningful progress to ensure our actions reflect our values. We encourage continued feedback and appreciate you sharing your perspective. If you’d like to provide any additional context, please feel free to reach out at: HRConfidential@diligent.com
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