Pros
Customer service agents are very lovely people and some very supportive managers
Cons
- There was loads of opportunity for growth when I first started. Now with the redundancies these past two years, if we want to progress, we can only become a senior CSA. - They moved us over to a new system and now the job is so much harder. They did not prepare enough for the change, resulting in; back to back calls, angry customers due to the wait times, and downfall of general morale between me and my colleagues.. - The rules and expectations change every week The range of queries are huge, so you have to snap right back into a call and be prepared for a query completely different from the one before. I really need the time in between to recuperate. - They found that we were all taking way too many comfort breaks since the new system, and now we are being penalised for it. We are tired of the back to back calls and the customers call up more angry because of our huge backlog. We’re doing it to avoid burnout
