It's like freedom and slavery all-in-one! - Door Dasher DoorDash Employee Review

Ah yes, when thinking of the cons there seems to be a lot more of these than pros, unfortunately. Base pay from DoorDash is usually $2 per delivery, so you are very reliant on tips. With where I live, in a 2 college town, they tip horrible. Usually $1-$2 at most. A lot of wear and tear on your vehicle, you're on your own with repairs. The GPS is not always accurate, it has told me the house is on the left when it was actually on the right, and it's hard knowing the truth when it's dark out and you're unfamiliar with the location. The chat support unit is a joke. Just today I contacted them because I accidentally confirmed picking up an order when I realized they gave me the wrong name. So I went back into the restaurant and while I was waiting for them to make my customers order (apparently it was given to wrong delivery driver) I had contacted chat support and asked them to not let this huge time delivery gap/delay to affect my "on-time" ratings. Long story short, they ended up canceling the order altogether, even though I had just finally received the order. I let them know I had my customers order and that this was absolute miscommunication, I wasn't asking them to cancel it, and their response was that I needed to either discard the order or bring it back to the restaurant, and that if I still delivered it, I wouldn't be paid for it. It was bogus. Again, their GPS is horrible. Just need to reemphasize, I had an order that was to be delivered literally only a mile away from the restaurant, but the gps had me go out 13 miles, and stopped in the middle of the road, no house around. It was wild and I was so apologetic with the customer. It seems silly to blame it on the GPS but it was seriously something I could not make up, it was embarrassing. AND it's gas wasted - you don't get paid for your gas, that's on you. Delivering at night when the lobby at fast food restaurants is closed, I've sat in the Drive-Thru for over 35 minutes before, to receive $6.50 for an order. Not worth the time or patience. Especially when the customer becomes irate wondering why you're taking so long! I've lost cell service for a lot of deliveries where I live, so you have to contact chat support for them to manually complete your delivery, which they contact the customer to verify, and that to me is an inconvenience and embarrassing. Also, not every customer is truthful, thankfully I haven't experienced this but I've listened to other deliverers who have stated they were very thorough with their communication and delivery to a customer, but then the customer would go ahead and say they didn't receive their order, so they could receive a refund. And WHO is effected by that? The deliverer.