the company's Management is a mess - Customer Service Representative (CSR) Doteasy Technology Employee Review

- good for a first job

- while there is a leadership structure, it is not really followed as tasks can be assigned from other departments and often not customer service related - no real ownership of customer support issues. 80-90% of customer requests/tasks need to be handed off to a different department to action and/or approve - dead end job. as it is a family business, there is no path for growth. top managment teir is composed of owner's close friends and relatives. - customer renewal times become hectic due to management's lack of planning every month and lack of autonomy of the service rep to make their own decisions causing unecessary back log and customer wait time

Vacation Base salary nice for

Boss not listening all the time