A decent start - Sales Representative Doterra Employee Review

Thanks for sharing about your experience as a former Sales Representative. doTERRA's Call Center encourages empathy and effort in all that we do as we assist customers and members that contact us. The Call Center’s mission is to create a competitive advantage for doTERRA by delivering the highest quality customer service. No calls are ever the same, as we encourage our agents to provide empathy by understanding those who call in, take every possible action to solve a customer concern or prevent any future issues, and to educate everyone by empowering them with additional knowledge and options. We never put a limit on pure interactions, as one of our overall missions is to pursue what’s pure. To ensure that call, chat, or email wait time is not beyond issue, Call Center management works with a workforce management system to provide the customer with the best experience, while also putting our employees' needs first. This includes scheduling breaks, lunches, and approved time to attend trainings, events, and service opportunities that employees wish to attend.